FAQs & Troubleshooting
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247 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2How do I load paper?
- 3How do I know which side up my photo paper should be in the tray?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I clear Machine Error 46?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7How to identify your Operating System (OS).
- 8How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 9How do I load 10 x 15 Glossy paper into my machine?
- 10Where is the USB port on the machine?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 14Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 15I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 16Check the firmware version.
- 17I cannot make borderless prints.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26Why doesn't the machine answer when receiving a call?
- 27Can I still receive faxes or calls when the machine is switched off?
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32Pre-Required Procedures (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35Can I print from or scan to Android™ Smartphone?
- 36Scan and save a document in PDF format (Scan to File)
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 40Change the user interface of ControlCenter3
- 41When I print, the pages are smudged with ink. What should I do?
- 42How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44The LCD displays an error code (number). What does it mean?
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Uninstall printer drivers (Linux)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.