FAQs & Troubleshooting
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245 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2One or more of my colors are not printing (blank). What can I do?
- 3How to identify your Operating System (OS).
- 4What driver package format is supported by my Linux distribution?
- 5How do I know which side up my photo paper should be in the tray?
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9How do I clear Machine Error 46?
- 10I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14How do I load paper?
- 15Change the printer driver settings (Windows/macOS)
- 16When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 17When I print, the pages are smudged with ink. What should I do?
- 18What kind of Media Adapter can I use?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23Print command (cupswrapper) (Linux)
- 24Windows 10 Support Information
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The printer status is Offline or Paused.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 30When printing from my Apple Mac OS X, the print is coming out mirrored.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Can third party ink be used to refill the ink cartridges?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Where is the USB port on the machine?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 37Set the date and time
- 38Why doesn't the machine answer when receiving a call?
- 39I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 40Why can't I print when an ink cartridge is empty?
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure the Scan to Email Feature (Linux)
- 44When I print images, the quality is not good (Linux)
- 45All print jobs are aborted and nothing is printed. (Linux)
- 46Pre-Required Procedures (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Can I print from or scan to Android™ Smartphone?
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?