FAQs & Troubleshooting
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212 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3Replace Toner
- 4Document Jam
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Replace Drum
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Load paper in the paper tray
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16What driver package format is supported by my Linux distribution?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18Jam Inside
- 19TONER ENDED
- 20No Toner
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print from or scan to Android™ Smartphone?
- 26The printer status is Offline or Paused.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28What is the "Station ID" and how do I set it?
- 29Cannot print after a Windows 10 update (June 2020)
- 30Check the remaining ink or toner level (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32My Brother machine could not be found over the network when I installed drivers on my PC.
- 33Print a web page from iPrint&Scan when using an Android™ mobile device.
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35Select Receive mode.
- 36Change the printer driver settings (Windows/macOS)
- 37Cartridge Error
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41(Video) Unpack your Brother machine
- 42Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 43Black lines down the page
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 49No Drum
- 50I am having a problem receiving faxes.