FAQs & Troubleshooting
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144 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Replace Drum
- 4Black lines down the page
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Jam Tray
- 7Replace Toner
- 8Turn the Toner Save mode on or off
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Out of Memory
- 12Jam Inside
- 13What is the recommended paper?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16Send a fax using PC-FAX with LPD/LPRng (Linux)
- 17How to identify your Operating System (OS).
- 18What driver package format is supported by my Linux distribution?
- 19Why doesn't my Brother machine have a dial tone?
- 20Scan a document in Windows 8 and Windows 10.
- 21Where can I find my Brother machine's serial number?
- 22Set the date and time
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26Open the Control Panel (For Windows)
- 27I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30Change the printer driver settings (Windows/macOS)
- 31No Drum
- 32No Toner
- 33The printer status is Offline or Paused.
- 34No Paper
- 35Wrong Paper Type
- 36Cover is Open
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 38When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 39Drum !
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41Drum End Soon
- 42Clean the scanner to improve the copy or fax quality.
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)