FAQs & Troubleshooting
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225 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 3How to print a label using AirPrint (For Mac)
- 4I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 5Where can I find my Brother printer's serial number?
- 6What Android™ mobile application can I use?
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9How do I transfer label or slip templates?
- 10The power button does not light up.
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12I got an error while installing the printer driver. (Linux®)
- 13Use Remote Update to download files to your printer from an FTP server
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 16How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 17Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 18How to delete the registry information and files related to the printer driver
- 19Labels are jammed in the machine or are not ejected correctly after printing.
- 20Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 21How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 22Using the Printer Setting Tool (for Mac)
- 23Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 24A security warning appears when accessing Web Based Management via HTTPS.
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27I cannot connect my printer to a Windows 11 computer via USB.
- 28P-touch Editor crashes when I open it on my Mac.
- 29What kind of paper can I use for Print Service Plugin?
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How do I use a template? (P-touch Editor 5.1 for Mac)
- 32P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 33How to identify the printer's firmware version
- 34If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 35How do I switch to and use the mass storage mode?
- 36Can I directly operate my printer from a self-developed application software and print a label?
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How do I transfer label templates with P-touch Transfer Express?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40(Video) I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 41How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 42The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 43I cannot connect my printer and print via Bluetooth® on macOS 12.
- 44P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 45How do I connect the printer and my mobile device via Bluetooth®?
- 46How can I create a barcode label? (iPrint&Label)
- 47Can I change the barcode settings like barocde size? (iPrint&Label)
- 48How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 49How can I print using Portrait? (iPrint&Label)
- 50Which label printers are compatible with iPrint&Label? (iPrint&Label)