FAQs & Troubleshooting
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169 Results
- 1The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 2What is Brother iPrint&Scan?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Install the built-in drivers (For Windows 8 and Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is a "Generic PCL Driver"?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How do I clear paper jams?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15The printer status is Offline or Paused.
- 16There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 19The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 20"JAM INSIDE" error appears on the LCD. What should I do?
- 21Printouts have wrinkles or creases.
- 22What do the LED indications mean?
- 23Cannot print after a Windows 10 update (June 2020)
- 24The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 25Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 31My Brother machine misfeeds paper.
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33Printouts (envelopes) have creases.
- 34Printouts are with gray background.
- 35What is APIPA?
- 36What is the printable area per page?
- 37Windows 10 Support Information
- 38My Brother machine makes repeated clicking noises when I try to print.
- 39Print a Printer Settings page.
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 42Replace the drum unit.
- 43Can I buy any MICR toner?
- 44Print the Network Configuration List.
- 45Where do I find the complete User's Guide?
- 46Output sheets are completely black.
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)