FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6How do I install the Optional Tray Unit?
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Change the printer driver settings (Windows/macOS)
- 10The printer status is Offline or Paused.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Can I print from DOS applications?
- 13How do I clear paper jams?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The printer prints unexpectedly or it prints garbage.
- 16What can happen if the wrong paper is used in your machine.
- 17What is the printable area per page?
- 18Print on both sides of the paper.
- 19How do I install additional memory?
- 20Delete print jobs from the print queue.
- 21How can I clean the inside of the printer?
- 22Printouts have wrinkles or creases.
- 23What do the LED indications mean?
- 24What are the expected yields of the consumables?
- 25Replace the toner cartridge
- 26The printed letters are slanted, positioned incorrectly.
- 27What driver package format is supported by my Linux distribution?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29My Brother machine misfeeds paper.
- 30What is a "Generic PCL Driver"?
- 31Printouts have a curl or wave.
- 32White lines appear across the page.
- 33How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36When printing with monochrome laser printer, the print position shifts. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38How can I clean the corona wire of the drum unit?
- 39The image is ghosted.
- 40Cannot print after a Windows 10 update (June 2020)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44Pre-Required Procedures (Linux)
- 45How to identify your Operating System (OS).
- 46I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49How can I change the printer settings?
- 50Printouts (envelopes) have creases.