FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/hl5240_all.jpg)
HL-5240
124 Results
1.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
2.
How to identify your Operating System (OS).
3.
The paper is skewed when it's printed.
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
6.
What is a "Generic PCL Driver"?
7.
What can happen if the wrong paper is used in your machine.
8.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
9.
What driver package format is supported by my Linux distribution?
10.
Open the Control Panel (For Windows)
11.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
12.
The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
13.
Printouts have a curl or wave.
14.
What is the printable area per page?
15.
The printed letters are slanted, positioned incorrectly.
16.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
17.
How can I clean the corona wire of the drum unit?
18.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
19.
How do I clear paper jams?
20.
My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
21.
Install the built-in drivers (For Windows 8 and Windows 10)
22.
I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
23.
The printer status is Offline or Paused.
24.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
25.
What kind of paper can I use?
26.
What are the expected yields of the consumables?
27.
Uninstall the printer drivers (For Windows)
28.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
29.
Windows 10 Support Information
30.
The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.