FAQs & Troubleshooting
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228 Results
- 1Jam Inside
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Adjust color settings by using the custom setting in the printer driver
- 4Replace WT Box
- 5Set up your Brother machine on a wireless network.
- 6Drum Error (Drum!)
- 7Load paper in the paper tray
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Jam Rear
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The color of your printouts is not what you expected
- 12Install extra memory
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16Replace PF Kit xx
- 17Jam MP Tray
- 18Replace Toner
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Change the printer driver settings (Windows/macOS)
- 23Tray 2 Error
- 24No Drum Unit
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Delete print jobs from the print queue.
- 28How to identify your Operating System (OS).
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30Jam Duplex
- 31Jam Tray 1 / Jam Tray 2
- 32My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 33Replace Fuser
- 34Cannot print after a Windows 10 update (June 2020)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Discover the MAC address of the Brother network card
- 39Condensation
- 40Duplex Disabled
- 41Print both sides of paper or a booklet automatically
- 42What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44Reset the network settings to the factory default
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Turn the Toner Save Mode on or off.
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Enable the Brother machine's network interface.
- 50I cannot find some option in the Printing preferences. (For Windows)