FAQs & Troubleshooting
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169 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3The printer status is Offline or Paused.
- 4"JAM INSIDE" error appears on the LCD. What should I do?
- 5Cannot print after a Windows 10 update (June 2020)
- 6What kind of memory can I use?
- 7Print on both sides of the paper.
- 8Adjust color settings by using the custom setting in the printer driver
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Change the printer driver settings (Windows/macOS)
- 15When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 16The color of printouts are not what I expected.
- 17The printer prints unexpectedly or it prints garbage.
- 18"JAM REAR" error appears on the LCD. What should I do?
- 19Printouts have a curl or wave.
- 20Printouts have wrinkles.
- 21Replace the drum unit.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Protect your Brother machine against unauthorised access over the network
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25How do I improve the color density? (Print Calibration)
- 26How do I replace the Waste toner box?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29What is the BRAdmin Professional software used for?
- 30Replace the toner cartridge
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I cannot print from my computer via USB.
- 34How do I replace the Belt Unit?
- 35Replace the drum unit.
- 36How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Can I print from or scan to Android™ Smartphone?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I cannot print over a network using the XML Paper Specification Printer Driver.
- 44How do I improve the gray color when printing a monochrome document in Color Mode?
- 45My Brother machine misfeeds paper.
- 46I cannot connect to the print server using my web browser. What should I do?
- 47How do I replace the Belt Unit?
- 48What kind of paper can I use?
- 49"JAM MP TRAY" error appears on the LCD. What should I do?
- 50What are the expected yields of the consumables?