FAQs & Troubleshooting
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149 Results
- 1How to identify your Operating System (OS).
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5"Jam: Z" error appears on the LCD. What should I do?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9Can I print using the IPP protocol on Windows XP?
- 10"Jam: Y" error appears on the LCD. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12What kind of memory can I use?
- 13What is the BRAdmin Professional software used for?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17"JAM: D" error appears on the LCD. What should I do?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19The machine does not print anything.
- 20What driver package format is supported by my Linux distribution?
- 21Change the printer driver settings (Windows/macOS)
- 22"Jam: R" error appears on the LCD. What should I do?
- 23What kind of paper can I use?
- 24"JAM: C" error appears on the LCD. What should I do?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 28The printer status is Offline or Paused.
- 29Functions supported in the Windows 7 built-in drivers
- 30What kind of labels and transparencies can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32"JAM: E" error appears on the LCD. What should I do?
- 33I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 34What kind of options does this printer use?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38How can I install the Web BRAdmin on Windows Server 2003?
- 39Can I print from DOS applications?
- 40"JAM: B" error appears on the LCD. What should I do?
- 41"JAM: A" error appears on the LCD. What should I do?
- 42What is the recommended paper?
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45Delete print jobs from the print queue.
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47How do I add the Staples?
- 48How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 49What is a "Generic PCL Driver"?
- 50How do I install the CompactFlash Card?