FAQs & Troubleshooting
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138 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Does the optional lower tray unit handle legal size paper?
- 4I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 5Why does my Brother machine make a clunking noise when powered on or printing?
- 6"JAM B" error appears on the LCD. What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Delete print jobs from the print queue.
- 10How to identify your Operating System (OS).
- 11When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 12What kind of memory can I use?
- 13Can I print from DOS applications?
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19How do I perform a factory reset?
- 20How do I install the optional Duplex Unit?
- 21What kind of paper can I use?
- 22"JAM E" error appears on the LCD. What should I do?
- 23"JAM C" error appears on the LCD. What should I do?
- 24What is the life of the consumables?
- 25To install the printer driver easily using a tool. (Linux)
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 28How do I cancel print jobs using the printer control panel?
- 29Vertical black lines or streaks appear on the printout.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Cannot print after a Windows 10 update (June 2020)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Change the printer driver settings (Windows/macOS)
- 36I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 37How do I clear error Stacker Full?
- 38How do I install the Optional Lower Tray Unit?
- 39Can I buy any MICR toner?
- 40How do I install additional memory?
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 43Windows 10 Support Information
- 44What is the difference between the toner cartridge and the drum unit?
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 47I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 48How do I repack the printer?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50How can I clean the inside of the printer?