FAQs & Troubleshooting
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144 Results
- 1Why does my Brother machine make a clunking noise when powered on or printing?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4How to identify your Operating System (OS).
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Change the printer driver settings (Windows/macOS)
- 11Does the optional lower tray unit handle legal size paper?
- 12How do I perform a factory reset?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Can I print from or scan to Android™ Smartphone?
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Can I print from DOS applications?
- 18"JAM D" error appears on the LCD. What should I do?
- 19"JAM C" error appears on the LCD. What should I do?
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21I cannot use the "Modules Update" button on Web BRAdmin.
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Uninstall printer drivers (Linux)
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot print from my computer via USB.
- 27I cannot print from my computer via network. (For Macintosh)
- 28I cannot print from my computer via network. (For Windows)
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30How do I replace the OPC belt cartridge?
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33Printouts have wrinkles or creases.
- 34How do I factory reset the print server?
- 35Where do I find the complete User's Guide?
- 36Paper size settings are unavailable when I print from OpenOffice (Linux)
- 37The driver installation finished successfully but I cannot print. (Linux)
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40When printing with monochrome laser printer, the print position shifts. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Windows 10 Support Information
- 43When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 44I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 45The printer status is Offline or Paused.
- 46When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 47I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 48Printouts have toner specks.
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 50Replace the toner cartridge.