FAQs & Troubleshooting
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214 Results
- 1The printer prints unexpectedly or it prints garbage data.
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Reset the print server to the default factory settings.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5REPLACE TONER
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10JAM DUPLEX
- 11JAM INSIDE
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What is Brother iPrint&Scan?
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15REPLACE DRUM
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17DRUM END SOON
- 18Delete print jobs from the print queue.
- 19Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 20Discover the MAC address of the Brother network card
- 21DRUM STOP
- 22Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 23TONER LOW
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25Print the Network Configuration page.
- 26What do the LED indications mean?
- 27Change the length of time the machine will wait until it goes into Sleep Mode.
- 28Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Can I use AirPrint with my Brother machine?
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32MEMORY FULL
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36I cannot print from my computer via network. (For Windows)
- 37The printer status is Offline or Paused.
- 38JAM TRAY 1
- 39Cannot print after a Windows 10 update (June 2020)
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Open the Control Panel (For Windows)
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46What is Toner Continue Mode?
- 47DUPLEX DISABLED
- 48Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50FRONT COVER OPEN or FUSER COVER OPEN