FAQs & Troubleshooting
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164 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Delete print jobs from the print queue.
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4Cannot print after a Windows 10 update (June 2020)
- 5What kind of envelopes should I avoid?
- 6I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How to identify your Operating System (OS).
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 11Can I buy any MICR toner?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I cannot print from Mac OS X.
- 15The machine does not print anything.
- 16What kind of paper can I use?
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18Can I print using the IPP protocol on Windows XP?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21The printed letters are slanted, positioned incorrectly.
- 22What is a file server based network and do Brother printers work in that type of environment?
- 23How can I change the IP address?
- 24Printouts are faint.
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 27I cannot print from my computer via network. (For Macintosh)
- 28I cannot print from my computer via network. (For Windows)
- 29Why are the alarm and data lights on?
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 35How do I upgrade the firmware of my Brother print server?
- 36Why are the ready and alarm lights blinking?
- 37Lines appears across the page.
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Large characters are printed incorrectly. (Linux)
- 42I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 43When printing with monochrome laser printer, the print position shifts. (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45What is the Network Shared printing?
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Change the printer driver settings (Windows/macOS)
- 48What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 49How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 50How can I install the necessary driver on a Windows®98/Me PC using the USB interface?