FAQs & Troubleshooting
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129 Results
- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 3What kind of USB cable should I use?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5The printer prints unexpectedly or it prints garbage.
- 6The machine does not print anything.
- 7My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8Print command (cupswrapper) (Linux)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10What is the difference between the toner cartridge and the drum unit?
- 11How to identify your Operating System (OS).
- 12Change the printer driver settings (Windows/macOS)
- 13The printer status is Offline or Paused.
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16What kind of envelopes should I avoid?
- 17How do I perform a factory reset?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21To install the printer driver easily using a tool. (Linux)
- 22I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 23Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 24Why are all the lights blinking then the drum light blinking?
- 25White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 28Output sheets are completely black.
- 29I cannot install the driver when using the Driver Install Tool. (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Delete print jobs from the print queue.
- 37Open the Control Panel (For Windows)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39What is the Network Shared printing?
- 40Can I print from or scan to Android™ Smartphone?
- 41The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 42What is the BROWNIE software?
- 43How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 44None of the LEDs illuminate.
- 45The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 46What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48What kind of paper can I use?
- 49I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 50What kind of memory can I use?