FAQs & Troubleshooting
![]() |
Popular |
128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The printed letters are slanted, positioned incorrectly.
- 4Cannot print after a Windows 10 update (June 2020)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 12Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14When printing with monochrome laser printer, the print position shifts. (Linux)
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19What kind of USB cable should I use?
- 20Paper size settings are unavailable when I print from OpenOffice (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22How can I use the BRAdmin Professional Software to View and change printer information?
- 23I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot print from my computer via network. (For Windows)
- 27Functions supported in the Windows 7 built-in drivers
- 28What kind of labels and transparencies can I use?
- 29Printouts have a curl or wave.
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31What can happen if the wrong paper is used in your machine.
- 32Uninstall the printer drivers (For Windows)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 35Pre-Required Procedures (Linux)
- 36I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 37I cannot print from my computer via network. (For Macintosh)
- 38Where do I find a Parallel or USB interface cable?
- 39How can I install the Web BRAdmin on Windows Server 2003?
- 40Why are the alarm and data lights blinking?
- 41The machine does not print anything.
- 42Lines appears across the page.
- 43I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 44Replace the toner cartridge.
- 45How do I clear paper jams?
- 46Output sheets are completely black.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49Large characters are printed incorrectly. (Linux)
- 50Print command (cupswrapper) (Linux)