FAQs & Troubleshooting
![]() |
Popular |
35 Results
- 1Can an External Answering Device(TAD) be used instead of the built-in one?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What is Distinctive Ring and how do I program it?
- 4What does "NG" on the Transmission Verification Report mean?
- 5Can I confirm that the FAX was sent correctly?
- 6"DOCUMENT JAM" error appears on the LCD. What should I do?
- 7Can I connect my External Answering Device in another room and still receive faxes?
- 8I have an external telephone answering device on the same line as my FAX and have the answer mode on my FAX set for TAD mode. How do I know if an incoming call is a telephone (voice) call or a fax?
- 9How do I improve the copy or fax quality?
- 10How can I clear the "PAPER JAM" error message?
- 11How does the "FAX/TEL" Mode work?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Can I print from or scan to Android™ Smartphone?
- 14How do I clean the print head?
- 15I have a telephone answering device (TAD) on the same line as my FAX. Is necessary to record a 5 second pause before my outgoing message begins?
- 16I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?
- 17When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 18How to clear "PRINTHEAD OVERHEATED WAIT TO COOL" Error?
- 19What does it mean if the fax machine rings its pseudo-ring/ double-ring (F/T RING TIME) and there is not a voice call?
- 20What does the pseudo-ring (double ring) indicate in the F/T Mode?
- 21Why are my sent faxes always received with a black vertical line down the page?
- 22My FAX/MFC will not Dial. Why?
- 23Can I print a report that will show a listing of faxes I sent and received?
- 24How do I print the received faxes that are stored in memory? (Fax Storage)
- 25How do I know which receive mode to select?
- 26How do I clean the Scanner to improve the copy or fax quality?
- 27When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 28Do I need a telephone line to send and receive faxes with my Brother machine?
- 29How do I set up a answering machine (TAD) to work on the same line as the fax?
- 30How do I replace the ribbon?
- 31Why can't I copy or send? All the keys just beep 3 times.
- 32I am experiencing problems sending a fax, what can I do?
- 33How do I program the date and time?
- 34My Brother machine has no power.
- 35I have my FAX machine set in the FAX/TEL (F/T) answer mode. What happens if I do not answer the telephone and it's a non fax call?