FAQs & Troubleshooting
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171 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Pre-Required Procedures (Linux)
- 6How do I clean the corona wire?
- 7Why doesn't the machine answer when receiving a call?
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Change the printer driver settings (Windows/macOS)
- 11How do I clean white or black spots on printed documents?
- 12Can I use non-Brother or third party supplies with the Brother machine?
- 13What can happen if the wrong paper is used in your machine.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15I cannot print from my computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 19"Offline" appears on the Status Monitor.
- 20Delete print jobs from the print queue.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22"Paper Jam Tray" error appears on the LCD. What should I do?
- 23What does "COMM.ERROR" on the LCD display mean?
- 24I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27Uninstall printer drivers (Linux)
- 28Windows 10 Support Information
- 29How do I load legal size paper in the paper tray?
- 30How can I improve poor print quality ?
- 31Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 32After I installed Sun JavaVM, some applications will not work correctly.
- 33I am experiencing problems sending a fax, what can I do?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 42Print command (LPR) (Linux)
- 43Print command (cupswrapper) (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49Check the firmware version.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.