FAQs & Troubleshooting
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170 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5"Paper Jam Tray" error appears on the LCD. What should I do?
- 6What driver package format is supported by my Linux distribution?
- 7How can I change the print resolution?
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The printer status is Offline or Paused.
- 12When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 13How do I know which receive mode to select?
- 14Can I confirm that the FAX was sent correctly?
- 15Send a fax using PC-FAX with LPD/LPRng (Linux)
- 16The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 17Print command (LPR) (Linux)
- 18How to identify your Operating System (OS).
- 19I cannot print from my computer via USB.
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21Printing on thick paper or transparencies.
- 22Can I reduce the size of a received fax on this machine?
- 23I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 24My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 25Where is the full User's Guide? I can't find enough information in the paper manual.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Delete print jobs from the print queue.
- 29Send a fax
- 30Change the printer driver settings (Windows/macOS)
- 31Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 32The paper is skewed when it's printed.
- 33Why doesn't my Brother machine have a dial tone?
- 34My Brother machine misfeeds paper.
- 35The keys on the control panel do not respond.
- 36I am experiencing problems sending a fax, what can I do?
- 37How can I re-install the drivers?
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39My FAX/MFC will not Dial. Why?
- 40What does "COMM.ERROR" on the LCD display mean?
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47Windows 10 Support Information
- 48Delete the faxes stored in my Brother machine's memory.
- 49Windows 7 Support Information
- 50Verify if the Brother machine has a dial tone