FAQs & Troubleshooting
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130 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot print using a HSe cassette.
- 5What iOS mobile application can I use?
- 6How do I print multiple lines and how many lines can I print?
- 7How do I type an uppercase letter?
- 8Can my printer use TZ/TZe tapes?
- 9I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 10Can I use the app with my iPad? (iPrint&Label)
- 11Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 12How do I set cut options and what features are they?
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 18Where can I find my Brother printer's serial number?
- 19Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 20The tape does not cut well.
- 21Installing a CA certificate
- 22The tape got jammed or stuck in the printer.
- 23How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot edit the database.
- 26Printing is not possible. (USB connection)
- 27The display remains blank after the power is turned on.
- 28Where can I download the latest P-touch Editor for Mac?
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 31"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 32How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 33How to delete the registry information and files related to the printer driver
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 36How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 40Why does my machine display "Low Battery!" when I press the print key?
- 41How to open the Devices and Printers window
- 42What is the compatible barcode protocol? (iPrint&Label)
- 43Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 44The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 45How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 46I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 47What Android™ mobile application can I use?
- 48Can I create a label with time&date? (iPrint&Label)
- 49Can I change the barcode settings like barocde size? (iPrint&Label)
- 50Poor print quality when printing on narrow labels. (iPrint&Label)