FAQs & Troubleshooting
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52 Results
- 1I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 2How to identify your Operating System (OS).
- 3When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8Open the "Scanners and Cameras" and Properties.
- 9When I calibrate I get a "White-only" calibration message.
- 10Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 11Clean the scanner. (For Macintosh)
- 12Can I scan a business card?
- 13I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 14My unit has no power.
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16Open the Control Panel (For Windows)
- 17I do not have or lost the black and white calibration sheet.
- 18Calibrate your scanner. (For Macintosh)
- 19Calibrate your scanner. (For Windows)
- 20What paper sizes are available in DSmobileSCAN II?
- 21When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 22The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 23The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Scan a document in Windows 8 and Windows 10.
- 27Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 28I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 29Install PaperPort™ 12SE onto Windows 10.
- 30I cannot open the scanned document (For Windows).
- 31File size of the scanned document.
- 32Turn off the scanner.
- 33What scanning modes are available in DSmobileSCAN II?
- 34Clean the Plastic Feeding Sheet.
- 35I can no longer choose the program I want to use to scan a document. (For Windows)
- 36What is DSmobileSCAN II software?
- 37What is the purpose of the PageManager 9 program?
- 38Where is the battery located?
- 39What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 40Is my scanner compatible with Macintosh?
- 41Is my scanner compatible with Windows?
- 42What kind of software can I use with my scanner?
- 43Insert documents for scanning.
- 44Change the words in a scanned document.
- 45Install the DSmobile Scan application. (For Windows users only)
- 46My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 47I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 48Install the scanner driver (For Windows)
- 49The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 50Uninstall the scanner driver (For Windows)
