FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8The color of your printouts is not what you expected
- 9Document Jam
- 10Toner scatter or toner stain
- 11Add your Brother machine with AirPrint (macOS)
- 12Cartridge Error
- 13Wireless setup is requesting a WPS PIN to complete the setup
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Change the printer driver settings (Windows)
- 16No Toner
- 17Cannot Detect
- 18(Video) Paper is Jammed inside the Machine
- 19(Video) Paper is Jammed in the Paper Tray
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Reset the Drum Counter
- 24My Brother machine could not be found over the network when I installed drivers on my computer.
- 25Condensation
- 26Correct the Color Printing
- 27Toner Low
- 28Out of Memory
- 29Ghosting images
- 30Vertical colored streaks or bands appear on the page
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32A security warning appears when accessing Web Based Management via HTTPS.
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37Configure and use the Scan Key Tool (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Wrong Toner Cartridge
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41(Video) Document is Jammed under the Document Cover
- 42(Video) Document is Jammed in the Top of the ADF Unit
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Install the Brother Mobile Connect application (for mobile device)
- 45Delete print jobs from the print queue.
- 46Open the Control Panel (For Windows)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 48Toner Error
- 49Cannot Print ##
- 50Storage Full