FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11I cannot make borderless prints.
- 12When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 13One or more of my colors are not printing (blank).
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Printing/ Scanning with a mobile device
- 17What is AirPrint?
- 18How to identify your Operating System (OS).
- 19Paper Jam
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21What is the BRAdmin Professional software used for?
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 27I cannot remove red-eye.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33Replace Ink
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Use the NewSoft CD Labeler software on a Windows computer.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Where can I get FaceFilter Studio and what can I do with this application?
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46How do I load paper?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I get a TS error when trying to print on a wireless network.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)