FAQs & Troubleshooting
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DCP-J925DW
320 Results
1.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
Can I print from or scan to Android™ Smartphone?
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
Paper Jam
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
Replace Ink
8.
Unable to Print XX
9.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
10.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
11.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
12.
Can I print from and scan to iPhone, iPod touch and iPad?
13.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
14.
Cover is Open
15.
One or more of my colors are not printing (blank).
16.
Document Jam
17.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
18.
Unable to Print 3X
19.
No Paper Fed
20.
I cannot remove red-eye.
21.
Print the Network Configuration List
22.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
23.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
24.
I still receive the error message "Paper Jam" after I removed the jammed paper.
25.
Print using only the black ink cartridge when the Color cartridges have run out.
26.
Printing/ Scanning with a mobile device
27.
The LCD displays an error code when I use Web icon (Brother Web Connect).
28.
What driver package format is supported by my Linux distribution?
29.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
30.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).