FAQs & Troubleshooting
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- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Can I print from or scan to Android™ Smartphone?
- 3What driver package format is supported by my Linux distribution?
- 4Paper Jam
- 5Replace Ink
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 8Unable to Print 5X
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Document Jam
- 13Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Protect your Brother machine against unauthorised access over the network
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Ink Absorber Full
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 20How do I load paper?
- 21Where can I find the ink cartridges for my new Brother machine?
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 28I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Delete print jobs from the print queue.
- 33I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Unable to Print 3X
- 38Unable to Print XX
- 39Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 40When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Configure the Scan to Email Feature (Linux)
- 45Set up your Brother machine on a wireless network.
- 46I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 47Scan using XSane or GIMP (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I installed scan-key-tool, but it does not work. (Linux)