FAQs & Troubleshooting
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282 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The printer status is Offline or Paused.
- 6What is Brother iPrint&Scan?
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Ink Absorber Full
- 10Can I print from or scan to Android™ Smartphone?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I cannot make borderless prints.
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Unable to Print 5X
- 21Low Temperature
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 32High Temperature
- 33Is my Brother machine compatible with third party print servers?
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35Cover is Open
- 36When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 37One or more of my colors are not printing (blank).
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44Print command (LPR) (Linux)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Install the built-in drivers (For Windows 8 and Windows 10)