FAQs & Troubleshooting
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264 Results
- 1Load paper in the paper tray
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9How do I know which side up my photo paper should be in the tray?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11How do I load envelopes into my machine?
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19What is Brother iPrint&Scan?
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Cover is Open
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30Can third party ink be used to refill the ink cartridges?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Scan and save a document in PDF format (Scan to File)
- 33Change the user interface of ControlCenter3
- 34Paper Jam
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Load photo paper into my machine.
- 39I cannot make borderless prints.
- 40Where can I find the ink cartridges for my new Brother machine?
- 41Ink Low
- 42I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 43One or more of my colors are not printing (blank). What can I do?
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 49What driver package format is supported by my Linux distribution?
- 50Cannot print after a Windows 10 update (June 2020)