FAQs & Troubleshooting
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263 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Load paper in the paper tray
- 4Paper Jam
- 5I cannot make borderless prints.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How do I load envelopes into my machine?
- 9Delete print jobs from the print queue.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11What is the BRAdmin Professional software used for?
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Replace Ink
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I use AirPrint with my Brother machine?
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Can I print from or scan to Android™ Smartphone?
- 23Cover is Open
- 24When I print, the pages are smudged with ink. What should I do?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26What driver package format is supported by my Linux distribution?
- 27How do I know which side up my photo paper should be in the tray?
- 28The printer status is Offline or Paused.
- 29"Offline" appears on the Status Monitor.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34One or more of my colors are not printing (blank). What can I do?
- 35Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40What is Brother iPrint&Scan?
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44Ink Low
- 45Set up your Brother machine on a wireless network.
- 46How do I clear the message "Cannot Detect" from the display?
- 47Cannot print after a Windows 10 update (June 2020)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Mac)