FAQs & Troubleshooting
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DCP-J315W
264 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
3.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
4.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
7.
Load paper in the paper tray
8.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
9.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
10.
What is Brother iPrint&Scan?
11.
Can I print from or scan to Android™ Smartphone?
12.
Replace Ink
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
I still receive the error message "Paper Jam" after I removed the jammed paper.
16.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
17.
What driver package format is supported by my Linux distribution?
18.
Wireless setup is requesting a WPS PIN to complete the setup
19.
The printer status is Offline or Paused.
20.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
21.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
22.
I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
23.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
24.
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
25.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
26.
When I print, the pages are smudged with ink. What should I do?
27.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
28.
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
29.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
30.
I cannot save a file downloaded from the Brother support website (For Windows)