FAQs & Troubleshooting
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141 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Set up your Brother machine
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6Wrong Toner or Wrong Toner Cartridge
- 7After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 8Media Type Mismatch or Media Mismatch
- 9Size Error DX or Size Error 2-sided
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12(Video) Document is Jammed under the Document Cover
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14The printer status is Offline or Paused.
- 15Toner Low or Prepare New Toner Cartridge
- 16Document Jam
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 20(Video) Remove Small Scraps of Paper Jammed in the ADF
- 21(Video) Document is Jammed in the Top of the ADF Unit
- 22Protect your Brother machine against unauthorised access over the network
- 23Cannot Scan ##
- 24Cannot Print ##
- 25Manual Feed
- 26(Video) Paper is Jammed in the Paper Tray
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28A security warning appears when accessing Web Based Management via HTTPS.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34What is the default password for my Brother machine?
- 35I cannot connect my machine to a Windows 11 computer via USB.
- 36I cannot print full-page photos or images using Email Print.
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39I cannot print using my Brother machine on a wired network (Windows/macOS)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44How to identify your Operating System (OS).
- 45Self-Diagnostic
- 46Cartridge Error
- 472-sided Disable or 2-sided Disabled
- 48No Toner
- 49I cannot scan via network.
- 50Cannot Detect