FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed inside the Machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Toner Ended
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9The printer status is Offline or Paused.
- 10Add your Brother machine with AirPrint (macOS)
- 11I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17Cannot Scan ##
- 18Discover the MAC address of the Brother network card
- 19Toner Low or Prepare New Toner Cartridge
- 20Drum End Soon
- 21I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 22I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 26Command List of brscan. (Linux)
- 27Check the firmware version.
- 28Open the Control Panel (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 31My Brother machine has no power.
- 32What is the default password for my Brother machine?
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38Where can I download Brother iPrint&Scan application for Mac?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 43Control Printer Driver settings (only available for Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46Open the Status Monitor (Windows)
- 47Cannot Print ##
- 482-sided Disable or 2-sided Disabled
- 49Size Error DX or Size Error 2-sided
- 50Manual Feed