FAQs & Troubleshooting
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DCP-B7620DW(B)
133 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
2.
(Video) Paper is Jammed in the 2-sided Tray
3.
(Video) Paper is Jammed in the Back of the Machine
4.
(Video) Paper is Jammed in the Paper Tray
5.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
6.
(Video) Paper is Jammed inside the Machine
7.
(Video) Load an Envelope (Manual Feed Slot)
8.
The printer status is Offline or Paused.
9.
Install the Brother Mobile Connect application (for mobile device)
10.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
11.
Add your Brother machine with AirPrint (macOS)
12.
What driver package format is supported by my Linux distribution?
13.
(Video) Set up your Brother machine
14.
I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
Drum !
17.
What is the default password for my Brother machine?
18.
Change the printer driver settings (Windows)
19.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
20.
Size Error DX or Size Error 2-sided
21.
(Video) Paper is Jammed in the Output Paper Tray
22.
I cannot print on a wireless (Wi-Fi) network (Mac)
23.
Media Type Mismatch or Media Mismatch
24.
I cannot find some option in the Printing preferences. (For Windows)
25.
No Toner
26.
What is the default password for my BRAdmin or Web Based Management?
27.
My Brother machine could not be found over the network when I installed drivers on my computer.
28.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
29.
How to identify your Operating System (OS).
30.
Cannot Scan ##