FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 7The image is ghosted.
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 16Can I print from DOS applications?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Print a web page from iPrint&Scan when using an Android™ mobile device.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 23I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25Change the printer driver settings (Windows/macOS)
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27How do I improve the color density? (Print Calibration)
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29Printouts have wrinkles.
- 30How do I clear vertical lines or streaks that appear in the copies I made?
- 31How do I turn off/on the Toner Save Mode?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33Open the "Scanners and Cameras" and Properties.
- 34I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 35How do I clear the message "MFC is Busy" or "Connect Failure"?
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Can I print from or scan to Android™ Smartphone?
- 42Windows 7 Support Information
- 43I updated the Web BRAdmin and cannot enable the logging function.
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45I cannot use the "Modules Update" button on Web BRAdmin.
- 46When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 47How do I clean the laser scanner windows?
- 48Colors are light or unclear on the whole page.
- 49What is MFL-Pro Suite Software?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.