FAQs & Troubleshooting
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DCP-9042CDN
285 Results
1.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
How do I clear the message "Document Jam" from the LCD display?
4.
I cannot install Brother drivers on Debian 10 or later (Linux)
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
6.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
7.
How do I turn off/on the Toner Save Mode?
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
10.
I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
11.
How do I clear the message "Jam MP Tray" from the LCD display?
12.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
13.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
14.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
15.
Printouts have wrinkles.
16.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
17.
Can I print on transparencies e.g. for overhead projectors?
18.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
19.
How do I clear the message "Jam Duplex" from the LCD?
20.
How do I clear the message "Jam Inside" from the LCD display?
21.
Spots are printed at 75mm.
22.
I'm using Macintosh. What is the PreScan option used for?
23.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
24.
The printer status is Offline or Paused.
25.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
26.
How do I clear the message "MFC is Busy" or "Connect Failure"?
27.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
28.
I cannot save a file downloaded from the Brother support website (For Windows)
29.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
30.
What is Brother iPrint&Scan?