FAQs & Troubleshooting
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287 Results
- 1Printouts have wrinkles.
- 2How do I clear the message "Jam Inside" from the LCD display?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6How do I clear the message "Document Jam" from the LCD display?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I use AirPrint with my Brother machine?
- 9Tips for copy/scanning and preventing document jams
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Adjust color settings by using the custom setting in the printer driver
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The printer status is Offline or Paused.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 17How do I turn off/on the Toner Save Mode?
- 18The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22How do I improve the color density? (Print Calibration)
- 23Printouts have toner scatter or toner stain.
- 24Colors are light or unclear on the whole page.
- 25How do I install additional memory?
- 26Nothing is printed on the page or some colors are missing.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Scan a document in Mac OS X 10.7.
- 31How do I clean the laser scanner windows?
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Protect your Brother machine against unauthorised access over the network
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38What is Brother iPrint&Scan?
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41How do I replace the waste toner box?
- 42Color around the edge of printing is incorrect.
- 43When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45How do I clean the drum unit?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Delete print jobs from the print queue.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?