FAQs & Troubleshooting
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287 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Printouts have wrinkles.
- 4Vertical colored streaks or bands appear on the page.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Can I use AirPrint with my Brother machine?
- 8How do I improve the color density? (Print Calibration)
- 9How do I install additional memory?
- 10Adjust color settings by using the custom setting in the printer driver
- 11How do I turn off/on the Toner Save Mode?
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17Can I print from or scan to Android™ Smartphone?
- 18White streaks or bands appear down the page.
- 19Colors are light or unclear on the whole page.
- 20What driver package format is supported by my Linux distribution?
- 21Protect your Brother machine against unauthorised access over the network
- 22I cannot find some option in the Printing preferences. (For Windows)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 28How to identify your Operating System (OS).
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31The printer status is Offline or Paused.
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 37What kind of memory can I use?
- 38Spots are printed at 75mm.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40White spots or hollow print appears.
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43Pre-Required Procedures (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46What is Brother iPrint&Scan?
- 47Can I print on transparencies e.g. for overhead projectors?
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50What is the difference between the toner cartridge and the drum unit?