FAQs & Troubleshooting
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266 Results
- 1What is Brother iPrint&Scan?
- 2Turn the Toner Save Mode on or off.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Scan and save a document in PDF format (Scan to File)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Delete print jobs from the print queue.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Change the printer driver settings (Windows/macOS)
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13The toner does not fix to paper well. (Poor fixing)
- 14What kind of memory can I use?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 22No Paper
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24What is the BRAdmin Professional software used for?
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29Jam Tray
- 30Printouts (envelope, cardboard) have creases.
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Install additional memory.
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39Clean the corona wire
- 40What driver package format is supported by my Linux distribution?
- 41Print on plain paper or bond paper from the Manual feed slot
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Replace Toner
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Protect your Brother machine against unauthorised access over the network
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Can I print on transparencies e.g. for overhead projectors?
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Can I use AirPrint with my Brother machine?