FAQs & Troubleshooting
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266 Results
- 51Printouts are curled or wavy.
- 52When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 53I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 54The print speed is very slow when I use XML Paper Specification Printer Driver.
- 55Scan a document in Windows 8 and Windows 10.
- 56When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 57I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 58The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 59"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 60Important points for specifying the scan area (Linux)
- 61I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 62Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 65Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 66The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 67I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 68I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 69When I scan a document using ControlCenter, the scanned file size is too big.
- 70No Belt Unit
- 71The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 72I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 73I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 74Clean the LED head
- 75When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 76I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 77Size mismatch
- 78Scan a document into ScanSoft™ PaperPort™ 11SE
- 79The toner does not fix to paper well. (Poor fixing)
- 80Which E-mail packages are compatible with ControlCenter3?
- 81Drum Error (Drum!)
- 82Document Jam
- 83Jam Rear
- 84Jam Tray
- 85What kind of memory can I use?
- 86Can I print from DOS applications?
- 87Replace Drum
- 88My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 89My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 90Configure and use the Scan Key Tool (Linux)
- 91I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 92Large characters are printed incorrectly. (Linux)
- 93I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 94When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 95Delete a network scanner entry. (Linux)
- 96Uninstall the scanner driver. (Linux)
- 97I am unable to print from a client PC to a printer on a print server. (Linux)
- 98Uninstall printer drivers (Linux)
- 99Firewall port requirements of the Scan Key Tool (Linux)
- 100Install PaperPort™ 12SE / 14SE onto Windows 10.