FAQs & Troubleshooting
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236 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6What driver package format is supported by my Linux distribution?
- 7Scan and save a document in PDF format (Scan to File)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 13Load paper.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Load envelopes, labels, or thick paper into the manual feed slot.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Does NC-2200w work with Windows Vista?
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22"Paper Jam Inside" error appears on the LCD. What should I do?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24Printing on thick paper or transparencies.
- 25My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27Windows 10 Support Information
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Delete a network scanner entry. (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33Uninstall printer drivers (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Windows 7 Support Information
- 36When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure the Scan to Email Feature (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I cannot scan when using SELinux (Security-Enhanced Linux)
- 47I am sharing my Brother machine. I can print but cannot scan.
- 48I can print but cannot scan via network. (For Windows)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?