FAQs & Troubleshooting
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DCP-7010
236 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
3.
Scan and save a document in PDF format (Scan to File)
4.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
5.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
6.
What can happen if the wrong paper is used in your machine.
7.
I cannot install Brother drivers on Debian 10 or later (Linux)
8.
What driver package format is supported by my Linux distribution?
9.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
10.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
11.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
12.
Delete print jobs from the print queue.
13.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
14.
The printer status is Offline or Paused.
15.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
16.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
17.
Does NC-2200w work with Windows Vista?
18.
I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
19.
Which E-mail packages are compatible with ControlCenter3?
20.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
21.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
22.
Load paper.
23.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
24.
Change the printer driver settings (Windows/macOS)
25.
How do I clean white or black spots on printed documents?
26.
"Paper Jam Rear" error appears on the LCD. What should I do?
27.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
28.
Printing on thick paper or transparencies.
29.
I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
30.
Can I print using the IPP protocol on Windows XP?