FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3One or more of my colors are not printing (blank). What can I do?
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17Replace Ink
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Change the printer driver settings (Windows/macOS)
- 24How do I know which side up my photo paper should be in the tray?
- 25Scan and save a document in PDF format (Scan to File)
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 28Scan a document in Mac OS X 10.7.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Delete print jobs from the print queue.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Cannot print after a Windows 10 update (June 2020)
- 40What is Brother iPrint&Scan?
- 41Can I use AirPrint with my Brother machine?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Discover the MAC address of the Brother network card
- 44Can I print from or scan to Android™ Smartphone?
- 45Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 46Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48Change the user interface of ControlCenter3
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Can third party ink be used to refill the ink cartridges?