FAQs & Troubleshooting
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288 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print the Network Configuration List
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6How do I know which side up my photo paper should be in the tray?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Improve poor print quality.
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 18I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Replace Ink
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Protect your Brother machine against unauthorised access over the network
- 26Delete print jobs from the print queue.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30I cannot remove red-eye.
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I factory reset the network settings?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37How do I clear the message "Unable to..." or "... Unable" ?
- 38When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Can I use AirPrint with my Brother machine?
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Discover the MAC address of the Brother network card
- 50Change the printer driver settings (Windows/macOS)