FAQs & Troubleshooting
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289 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Scan and save a document in PDF format (Scan to File)
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Improve poor print quality.
- 11I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 12How do I factory reset the network settings?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Cannot print after a Windows 10 update (June 2020)
- 15"Offline" appears on the Status Monitor.
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18What is Brother iPrint&Scan?
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21I cannot make borderless prints.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25The edge of glossy paper is smudged.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27When I scan a document using ControlCenter, the scanned file size is too big.
- 28Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 29I cannot remove red-eye.
- 30Can third party ink be used to refill the ink cartridges?
- 31Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Scan using XSane or GIMP (Linux)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40What is the Network Shared printing?
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42The printer status is Offline or Paused.
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 45Paper Jam
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47How do I load envelopes into my machine?
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50When I print images, the quality is not good (Linux)