FAQs & Troubleshooting
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DCP-585CW
288 Results
1.
I still receive the error message "Paper Jam" after I removed the jammed paper.
2.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
Can I print from and scan to iPhone, iPod touch and iPad?
6.
I cannot install Brother drivers on Debian 10 or later (Linux)
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
9.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
10.
How do I know which side up my photo paper should be in the tray?
11.
What is Brother iPrint&Scan?
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
14.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
15.
Open the "Scanners and Cameras" and Properties.
16.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
17.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
18.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
19.
How do I factory reset the network settings?
20.
What is the BRAdmin Professional software used for?
21.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
22.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
23.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
24.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
25.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
26.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
27.
Paper Jam
28.
How do I load envelopes into my machine?
29.
Cannot print after a Windows 10 update (June 2020)
30.
When I try to scan the document, the scanner application crashes. (OS X 10.11)