FAQs & Troubleshooting
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232 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2How do I clear Machine Error 46?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Why can't I print when an ink cartridge is empty?
- 8Is my Brother machine compatible with Windows Vista?
- 9I'm using Macintosh. What is the PreScan option used for?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15What is the BRAdmin Professional software used for?
- 16Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Scan and save a document in PDF format (Scan to File)
- 20Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23I cannot remove red-eye.
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25Windows 10 Support Information
- 26My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 27Scan a document in Mac OS X 10.6.
- 28Scan using XSane or GIMP (Linux)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Open the Status Monitor
- 34Delete print jobs from the print queue.
- 35Can I use AirPrint with my Brother machine?
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Scan a document from a Windows Vista application
- 46Where is the USB port on the machine?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 48The LCD displays an error code (number). What does it mean?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)