FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4How do I clear Machine Error 46?
- 5How to identify your Operating System (OS).
- 6Scan and save a document in PDF format (Scan to File)
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Cannot print after a Windows 10 update (June 2020)
- 10Can I print using only the black ink cartridge when the Color cartridges have run out?
- 11One or more of my colors are not printing (blank). What can I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13When I print, the pages are smudged with ink. What should I do?
- 14How do I clear the message "PAPER JAM" from the display?
- 15Delete print jobs from the print queue.
- 16A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 17The printer status is Offline or Paused.
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Is my Brother machine compatible with Windows Vista?
- 20Which E-mail packages are compatible with ControlCenter3?
- 21Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 33When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 34Where is the USB port on the machine?
- 35Is there any way to reduce Ink consumption when printing from my computer?
- 36Why can't I print when an ink cartridge is empty?
- 37I'm unable to access the memory (media) card in the media slot. What can I do?
- 38I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39Configure and use the Scan Key Tool (Linux)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42How do I know which side up my photo paper should be in the tray?
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44When I print photos, the color quality is not good.
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 49Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
