FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3Replace Ink
- 4The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5What driver package format is supported by my Linux distribution?
- 6Scan and save a document in PDF format (Scan to File)
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Can I use AirPrint with my Brother machine?
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12Where is the USB port on the machine?
- 13Pre-Required Procedures (Linux)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18How do I know which side up my photo paper should be in the tray?
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22How do I load envelopes into my machine?
- 23The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28When I print photos, the color quality is not good.
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Can I print directly onto DVDs or CDs?
- 32Paper Jam
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Change the printer driver settings (Windows/macOS)
- 36Which E-mail packages are compatible with ControlCenter3?
- 37Can third party ink be used to refill the ink cartridges?
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Scan a document from a Windows XP application
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43Large characters are printed incorrectly. (Linux)
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45Scan an image and insert it in a Windows XP application
- 46I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 47Configure the Scan to Email Feature (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49To install the printer driver easily using a tool. (Linux)
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)