FAQs & Troubleshooting
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213 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3How to identify your Operating System (OS).
- 4I cannot make borderless prints.
- 5What driver package format is supported by my Linux distribution?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7Change the printer driver settings (Windows/macOS)
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10Replace Ink
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Is there any way to reduce Ink consumption when printing from my computer?
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21How do I clear the message "Unable to..." or "... Unable" ?
- 22Where is the USB port on the machine?
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27Open the Control Panel (For Windows)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Uninstall the Brother Software and Drivers (Windows)
- 32Configure and use the Scan Key Tool (Linux)
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34Uninstall Scan-key-tool. (Linux)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39The printer status is Offline or Paused.
- 40My machine does regular cleaning cycles in the night. How can I correct this?
- 41How do I make copies using my Brother machine?
- 42When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 43How do I clear the message "No Paper Fed" from the display?
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Create or view a XML Paper Specification document
- 46Scan a document in Mac OS X 10.7.
- 47Scan an image and insert it in a Windows XP application
- 48Improve poor print quality.
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Firewall port requirements of the Scan Key Tool (Linux)