FAQs & Troubleshooting
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213 Results
- 51When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 52Improve poor print quality.
- 53I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 54When I print images, the quality is not good (Linux)
- 55Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 56Install the built-in drivers (For Windows 8 and Windows 10)
- 57When I print photos, the color quality is not good.
- 58When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 59Uninstall the Brother Software and Drivers (Windows)
- 60I'm unable to access the memory (media) card in the media slot. What can I do?
- 61I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 62I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 63Paper size settings are unavailable when I print from OpenOffice (Linux)
- 64My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 65"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 66Important points for specifying the scan area (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68Print command (cupswrapper) (Linux)
- 69I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 70Pre-Required Procedures (Linux)
- 71I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 72"Offline" appears on the Status Monitor.
- 73Delete print jobs from the print queue.
- 74Download a file from the "Downloads" section and save it to Windows 8 computer.
- 75The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 76I cannot print from my computer via USB.
- 77I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 78The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 79When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 80I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 81Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 82Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 83Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 84Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 85Where can I get FaceFilter Studio and what can I do with this application?
- 86When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 87Can third party ink be used to refill the ink cartridges?
- 88When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 89Scan a document in Mac OS X 10.7.
- 90Is there any way to reduce Ink consumption when printing from my computer?
- 91The LCD displays an error code (number). What does it mean?
- 92I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 93The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 94When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 95I'm using Macintosh. What is the PreScan option used for?
- 96Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 97I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 98Configure the Scan to Email Feature (Linux)
- 99Configure and use the Scan Key Tool (Linux)
- 100I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)