FAQs & Troubleshooting
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111 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 3Duplex (two-sided) scan
- 4Replace Pick up roller
- 5Replace Reverse Roller
- 6"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 7Configuring frequently-used scan settings on your computer.
- 8Changing scan settings in ControlCenter.
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Can not scan a long document.
- 12The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Document Jam
- 15Reset the Scheduled maintenance counter
- 16Enable the Brother machine's network interface.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 19Configuring frequently-used scan settings on your Brother machine.
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24If You Want to Check that Your Network Devices are Working Correctly
- 25Wireless LAN Error Codes
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30"Multifeed detection" or "Multifeed Detection Error"
- 31How to identify your Operating System (OS).
- 32Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 33I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 34Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 35The scanning speed is slow when scanning from my machine. (Windows)
- 36What is the default password for my Brother machine?
- 37Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 38(Video) Update the Driver or Firmware for your Brother machine
- 39Scan error due to length, reduce length
- 40Scan and save documents to the Android™ mobile devices using my Brother machine.
- 41What is Brother Web Connect?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Unable to Scan XX
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Update the Driver or Firmware for your Brother machine
- 46If You Cannot Complete the Wireless Network Setup Configuration
- 47Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 48Check the Network Name (SSID) that your machine is connected to.
- 49I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 50Install PaperPort™ 12SE / 14SE (Windows)