FAQs & Troubleshooting
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91 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Can I print from or scan to Android™ Smartphone?
- 3Where can I download Brother iPrint&Scan application for Mac?
- 4(Video) Update the Driver or Firmware for your Brother machine
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8What is Brother iPrint&Scan?
- 9How to identify your Operating System (OS).
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13"Multifeed detection" or "Multifeed Detection Error"
- 14Check your machine's IP Address or Node Name
- 15Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 16Reset the Scheduled maintenance counter
- 17The scan result of thick documents is enlarged or its bottom part is cut off.
- 18The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 21Paper suitable for scanning
- 22Replace Reverse Roller
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Unusable Device
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26What is the default password for my Brother machine?
- 27I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 28My Brother machine is unresponsive.
- 29Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 30Check the firmware version.
- 31Card Jam
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34Scan a document in Windows 8 and Windows 10.
- 35The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 36Reset the network settings to the factory default.
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Change the brscan5 scan settings using XSane (Linux)
- 39"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 40Install BRAdmin Professional 3
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 44Enable or disable the Brother machine's USB interface.
- 45Update the Driver or Firmware for your Brother machine
- 46If You Want to Check that Your Network Devices are Working Correctly
- 47Your Brother Machine Cannot Scan over the Network
- 48Your Scanner Cannot Be Detected on the Network During Installation
- 49Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 50I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)