FAQs & Troubleshooting
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88 Results
- 1The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Configuring frequently-used scan settings on your computer.
- 5Duplex (two-sided) scan
- 6Can not scan a long document.
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8Unusable Device
- 9Check your machine's IP Address or Node Name
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Load Documents
- 14What is Brother iPrint&Scan?
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Scan Unable
- 17Your Scanner Cannot Be Detected on the Network During Installation
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Document Jam
- 22A gray line or margin appears on the side of the scanned document.
- 23The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How to identify your Operating System (OS).
- 26Reset the network settings to the factory default.
- 27Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 28Access Web Based Management
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30"Multifeed detection" or "Multifeed Detection Error"
- 31Replace Reverse Roller
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Clean the roller
- 34I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 35What is the default password for my Brother machine?
- 36My scanned image is missing.
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 40Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 41I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 42Changing scan settings in ControlCenter.
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44Card Jam
- 45Replace Pick up roller
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47Scan error due to length, reduce length
- 48How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 49Discover the MAC address of the Brother network card.
- 50Can I print from or scan to Android™ Smartphone?