FAQs & Troubleshooting
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1.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
2.
Duplex (two-sided) scan
3.
The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
4.
Configuring frequently-used scan settings on your computer.
5.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
6.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
7.
Unusable Device
8.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
9.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
10.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
11.
Can not scan a long document.
12.
What is Brother iPrint&Scan?
13.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
14.
Scan Unable
15.
Check your machine's IP Address or Node Name
16.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
17.
A gray line or margin appears on the side of the scanned document.
18.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
19.
I cannot save a file downloaded from the Brother support website (For Windows)
20.
Load Documents
21.
How to identify your Operating System (OS).
22.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
23.
Reset the network settings to the factory default.
24.
Your Scanner Cannot Be Detected on the Network During Installation
25.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
26.
Download a file from the "Downloads" section and save it to Windows 8 computer.
27.
"Multifeed detection" or "Multifeed Detection Error"
28.
Replace Reverse Roller
29.
Clean the roller
30.
Document Jam