Open the "Scanners and Cameras" and Properties.

Configuring frequently-used scan settings on your computer.

Duplex (two-sided) scan

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

Scan and save a document in PDF format for Windows (Scan to File)

Scan a document in Windows 8 and Windows 10.

How to identify your Operating System (OS).

How can I scan and save documents to the Android™ mobile devices using my Brother machine?

My Brother machine sound level is high while scanning documents.

Check the firmware version.

How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)

Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)

Replace Roller

Replace Pad

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

Scan documents longer than 14 inches (35.5 cm) using ControlCenter

Uninstall the Brother Software and Drivers (Windows)

Check the kind of scanner driver installed by connecting the USB/ Parallel cable.

I cannot save a file downloaded from the Brother support website (For Windows)

I cannot install the Brother printer driver (macOS 10.15 or earlier)

Open the Control Panel (For Windows)

Scan a document in OS X 10.8/macOS 10.12 - 10.15.

Install PaperPort™ 12SE onto Windows 10.

Install Presto!® BizCard® onto Windows 10.

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

Scan multiple pages into one file instead of each scan being saved as a separate file.

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

When I try to scan the document, the scanner application crashes. (OS X 10.11)

Download a file from the "Downloads" section and save it to Windows 8 computer.

Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.

Can I print from and scan to iPhone, iPod touch and iPad?

In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?

I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).

Windows 10 Support Information

When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.

Paper suitable for scanning

Changing scan settings in ControlCenter.

I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)

Out of Memory

Multifeed

Document Jam

Load Documents

Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?

Clean the Separation Pad