FAQs & Troubleshooting
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101 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Plastic Card Jam
- 3My Brother machine doesn't feed a card for scanning.
- 4Configuring frequently-used scan settings on your computer.
- 5Can I print from or scan to Android™ Smartphone?
- 6Document Jam
- 7Replace Roller
- 8A plastic card error occurs.
- 9TWAIN errors appear when starting to scan. (Macintosh)
- 10What is Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How to identify your Operating System (OS).
- 13The document was not fed.
- 14OCR does not work.
- 15Can not scan a long document.
- 16What driver package format is supported by my Linux distribution?
- 17"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 18Install Presto!® BizCard® onto Windows 10.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Changing scan settings in ControlCenter.
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22TWAIN or WIA errors appear when starting to scan. (Windows)
- 23USB Flash Drive is Full (Scan to USB)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29The machine pauses for about 3 seconds between each page when scanning.
- 30USB Access Error
- 31Check your machine's IP Address or Node Name
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33Important points for specifying the scan area (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Load Documents
- 37Start key does not work.
- 38USB Hub Not Supported (Scan to USB) or Other Error
- 39The scan speed is too slow.
- 40Unusable Device (Other Error)
- 41Delete a network scanner entry. (Linux)
- 42Pre-Required Procedures (Linux)
- 43I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 44Check the firmware version.
- 45Cannot save the settings in Remote Setup or Web Based Management.
- 46Cannot start Remote Setup.
- 47Multifeed
- 48Replace Pad
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50Replace Parts