FAQs & Troubleshooting
![]() |
Popular |
101 Results
- 1Plastic Card Jam
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Configuring frequently-used scan settings on your computer.
- 4TWAIN errors appear when starting to scan. (Macintosh)
- 5Replace Roller
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8My Brother machine doesn't feed a card for scanning.
- 9TWAIN or WIA errors appear when starting to scan. (Windows)
- 10USB Hub Not Supported (Scan to USB) or Other Error
- 11OCR does not work.
- 12Can not scan a long document.
- 13I cannot start ControlCenter.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Replace Parts
- 16Changing scan settings in ControlCenter.
- 17Sending Error (Scan to FTP)
- 18What driver package format is supported by my Linux distribution?
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20A plastic card error occurs.
- 21The document was not fed.
- 22The scan speed is too slow.
- 23Replace Pad
- 24Authenticate Error (Scan to FTP)
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Unusable Device (Other Error)
- 27Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Other Error (Other Error)
- 30Server Time Out (Scan to FTP)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Cannot save the settings in Remote Setup or Web Based Management.
- 33All Blank Page Skipped
- 34Rename the File (Scan to USB)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Document Jam
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 41Load Documents
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43How to identify your Operating System (OS).
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Cover is Open
- 46Start key does not work.
- 47Cannot start Remote Setup.
- 48USB Write-protected
- 49Colors in the scanned image are dark.
- 50Unable to Scan XX