FAQs & Troubleshooting
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101 Results
1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
Plastic Card Jam
3.
Document Jam
4.
What is Brother iPrint&Scan?
5.
My Brother machine doesn't feed a card for scanning.
6.
Replace Roller
7.
Can I print from or scan to Android™ Smartphone?
8.
How to identify your Operating System (OS).
9.
Install Presto!® BizCard® onto Windows 10.
10.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
11.
Configuring frequently-used scan settings on your computer.
12.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
13.
A plastic card error occurs.
14.
The document was not fed.
15.
TWAIN errors appear when starting to scan. (Macintosh)
16.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
17.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
18.
Can I print from and scan to iPhone, iPod touch and iPad?
19.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
20.
Check your machine's IP Address or Node Name
21.
What driver package format is supported by my Linux distribution?
22.
USB Flash Drive is Full (Scan to USB)
23.
The scan speed is too slow.
24.
Scan from the Brother iPrint&Scan application using Windows Phone.
25.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
26.
Delete a network scanner entry. (Linux)
27.
Important points for specifying the scan area (Linux)
28.
Pre-Required Procedures (Linux)
29.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
30.
Install PaperPort™ 12SE onto Windows 10.