FAQs & Troubleshooting
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101 Results
1.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
2.
Plastic Card Jam
3.
Document Jam
4.
My Brother machine doesn't feed a card for scanning.
5.
Can I print from or scan to Android™ Smartphone?
6.
What is Brother iPrint&Scan?
7.
Can I print from and scan to iPhone, iPod touch and iPad?
8.
How to identify your Operating System (OS).
9.
Configuring frequently-used scan settings on your computer.
10.
The document was not fed.
11.
TWAIN errors appear when starting to scan. (Macintosh)
12.
OCR does not work.
13.
Replace Roller
14.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
15.
Install Presto!® BizCard® onto Windows 10.
16.
What driver package format is supported by my Linux distribution?
17.
Changing scan settings in ControlCenter.
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
A plastic card error occurs.
20.
USB Flash Drive is Full (Scan to USB)
21.
Scan from the Brother iPrint&Scan application using Windows Phone.
22.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
23.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
24.
The machine pauses for about 3 seconds between each page when scanning.
25.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
26.
Check your machine's IP Address or Node Name
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
29.
Install PaperPort™ 12SE onto Windows 10.
30.
Load Documents