FAQs & Troubleshooting
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- 1Where can I download the latest P-touch Editor for Mac?
- 2I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 3How do I transfer label or slip templates?
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11The paper settings specified from the server computer are not reflected on the client computer.
- 12How is the print head cleaning cassette used?
- 13The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 14Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 15Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 16(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 17P-touch Editor crashes when I open it on my Mac.
- 18Where can I find my Brother printer's serial number?
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 21I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 22The top and base layers of the laminated tape are misaligned.
- 23How do I transfer label templates with P-touch Transfer Express?
- 24How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 25What is the Label List? (P-touch Editor 5.x for Windows)
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27The driver downloaded from the website cannot be installed.
- 28Printing is not possible. (USB connection)
- 29(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 30Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 31While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33Creating a label with OpenOffice (Linux®)
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35The tape got jammed or stuck in the printer.
- 36Can I directly operate my printer from a self-developed application software and print a label?
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38How do I uninstall the printer driver?
- 39The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 40How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 41When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 44The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46Some of the print options in OpenOffice do not work. (Linux®)
- 47Uninstalling the printer drivers (Linux®)
- 48Adding a custom media size for continuous tape / roll (Linux®)
- 49How to identify the printer's firmware version
- 50Can I print from any software other than P-touch Editor? (for Windows)