FAQs & Troubleshooting
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96 Results
- 1Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 2I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6How do I create name badges by joining "First Name" and "Last Name" fields together?
- 7How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 9How do I use a template? (P-touch Editor 5.0 for Mac)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 12How do I transfer label templates with P-touch Transfer Express?
- 13The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 14How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 15Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 16I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18How do I uninstall the printer driver?
- 19How do I transfer templates or other data from the computer to the printer?
- 20How do I print vertical text? (P-touch Editor 5.x for Windows)
- 21How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 22How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 24How to identify your Operating System (OS) for Windows or Mac
- 25How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 26How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 27How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 28How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 29How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 30How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 33I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 34Error messages do not appear when using the USB connection of my printer.
- 35How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 36I connected multiple printers of the same model to one computer but can only print from one of them.
- 37How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 38P-touch Editor crashes when I open it on my Mac.
- 39My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42Can my printer use TZ/TZe tapes?
- 43Where can I find my Brother printer's serial number?
- 44I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46How to open the Devices and Printers window
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 49Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 50How can I make vertical labels? (P-touch Editor 5.1 for Mac)